FAQs

Free samples are available for standard products, but customers are responsible for the shipping cost per shipment. Custom samples may incur a fee due to mold creation or functional adjustments. This fee can be deducted from the purchase price if a bulk order is subsequently placed.

Submit your request via our official website, business email, or dedicated account manager. Clearly specify the sample model, quantity, and shipping address. We will arrange shipment within 1-3 business days after confirming your request and provide a tracking number.

Yes. Logos can be customized via screen printing or laser engraving. You must provide a clear vector file of the logo along with size and color specifications. Customization fees are calculated based on the process and order volume. Bulk orders may qualify for logo customization fee waivers.

Yes. Appearance customization includes body color and material options. Functionality can be added or removed based on requirements—e.g., adding health data tracking to smart litter boxes or multi-pet recognition to feeders. Specific customization proposals must be submitted for feasibility assessment by our R&D team.

We implement a “full-process quality control system.” This includes incoming inspection of raw materials (food-grade ABS/304 stainless steel), mechanical precision calibration during production, smart module debugging, and 15 reliability tests before shipment—such as 168-hour continuous operation and leak/pinch prevention checks—to guarantee product compliance.

All export products hold CE (EU), FCC (US), and ROHS (environmental) certifications. Additional certifications include PSE for Japan/Korea markets and C-TICK for Australia. Complete certification copies are available upon request.

Please provide the product model, purchase quantity, customization requirements, and target market. Submit this information via the “Quick Quote” channel on our official website or directly to our business email. We guarantee a response within 12 business hours and a detailed quotation within 24 hours.

Standard product quotations are valid for 30 days. For customized products, quotations are valid for 15 days due to raw material price fluctuations. Should significant market price adjustments occur during the validity period, we will consult with you in advance for confirmation.

The process is “Requirement Discussion → Solution Proposal → Sample Confirmation → Contract Signing → Mass Production.” First, provide your customization requirements. We will issue a technical proposal and quotation within 3 business days. Upon confirmation, we will produce samples. Mass production commences after sample approval.

Light customization (appearance/logo adjustments only): R&D cycle 3-7 days, production cycle 15-20 days.
Moderate customization (functional optimization): R&D cycle 15-20 days, production cycle 20-25 days.
Deep customization (new feature development): R&D cycle assessed per proposal, typically 60-90 days.